Effective Date: April 22, 2025
At Arch Aluminium Windows & Doors (“we,” “our,” or “us”), we value the privacy and security of our customers. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, products, services, or any of our customer support channels. By using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
a. Personal Information
We may collect the following personal information when you contact us, place an order, or engage with us:
- Name
- Email Address
- Phone Number
- Shipping and Billing Address
- Payment Information (e.g., credit card details)
- IP Address (for online purchases or website use)
- Company Information (if purchasing on behalf of a business)
b. Non-Personal Information
We also gather non-personal data to improve our services:
- Browsing Data (pages viewed, time on site, device type)
- Cookies (to enhance your user experience)
- Geolocation Data (to help tailor service availability)
2. How We Use Your Information
- To Process Orders: Fulfill and manage your orders, including product delivery.
- Customer Support: Respond to inquiries, provide quotes, and resolve issues.
- Marketing & Promotions: Send promotional updates (only if opted in; you can opt out anytime).
- Service Improvements: Analyze data to enhance website and product offerings.
- Legal Compliance: Meet regulatory obligations and protect against fraud.
3. Sharing Your Information
We do not sell or rent your data. However, we may share it with:
- Shipping Partners: For delivery of your products.
- Payment Processors: To securely handle transactions.
- Service Providers: For marketing, analytics, and customer service.
- Legal Authorities: If required by law or in response to valid requests.
4. Data Security
We apply industry-standard security protocols including encryption and secure servers. However, no method of transmission over the Internet is 100% secure. We advise exercising caution when sharing sensitive data online.
5. Your Data Protection Rights
Depending on your region (e.g., GDPR in the EU, CCPA in California), you may have the right to:
- Access your data
- Correct inaccuracies
- Request deletion
- Limit processing
- Withdraw consent
To exercise these rights, please contact us at:
Email: sales@archwindows.com.au
Phone: 03 9989 0924
6. Cookies and Tracking Technologies
We use cookies to improve your website experience. You can disable cookies through your browser settings; however, this may affect certain site functionalities.
7. Third-Party Websites
Links on our website may direct you to external websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies separately.
8. Children’s Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we discover that data has been collected from a child, it will be deleted promptly.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the new effective date. We encourage you to review this policy periodically for any updates.
10. Contact Us
Arch Aluminium Windows & Doors
Address: U 2/1 Neutron Place, Rowville VIC 3178, Australia
Email: sales@archwindows.com.au
Phone: 03 9989 0924
